A little time ago I received a friendly enquiry via Etsy conversation. Nicole from Colorado was planning her upcoming wedding this August. She asked if I could make a custom order for her, it would include 12 Boutonniere pin-ons with various patterns & colors. It all started with my little flower ring and a flower brooch she had seen in my shop earlier.
The Blossom flower ring in my Etsy shop was a starting point in the process
The flower brooch my customer had seen in my shop earlier
Our communication was smooth, it was only me who managed to misinterpret some color combinations along the way. She told me her ideas and wishes, I showed her my fabrics (by scanning the samples and sending via Etsy convo), got her approval, went on to making few samples and after her feedback made some adjustments and in the end the final pieces were easy to make. The final pieces are combinations of this flower brooch and ring of mine you can see in the 1st and 2nd picture above. After completing the work I asked her the names of the participants of her party, gift wrapped their "flowers" and added the names on the gift boxes giving them a final personal touch.
Some of my fabric samples being showed for the customer
Final work: bride & bridesmaids (3 pieces)
Final work: officiant, groom & groomsmen (3 pieces)
A picture for approval during the process: other participants flowers (3 pieces)
Everything gift wrapped and ready to ship!
What I find important in making a custom work is to take pictures along the way, show them to your customer and keep the connection active from the beginning till the end. I also tucked a greeting card in the package (handmade by me of course) wishing a lovely wedding party for her and her close ones. As I just tracked the shipping it looks like the flowers are soon arriving to their destination. I'm excited to receive the final feedback soon!
This was my first custom order via Etsy. Do you have experience on online custom orders? How did they go?